Shipping policy
We offer free worldwide shipping on all orders.
21.1 ONE-OF-A-KIND Series Products
ONE-OF-A-KIND Series products will be packaged within 48 hours after your order is confirmed and will generally be dispatched within 3–5 business days.
21.2 Products Other Than ONE-OF-A-KIND Series Products
Except for ONE-OF-A-KIND Series products, all other products are made to order, including both standard and custom sizes.
Production will begin once your order has been confirmed. Production typically takes 2–7 business days to complete.
Once production is complete, we will finalize packaging within 48 hours and arrange shipment within 5 business days.
21.3 Delivery Time
Once your order has been dispatched, the actual delivery time will vary depending on your country or region of residence.
Delivery generally takes 7–20 days. However, due to differences in customs policies, customs clearance procedures, and carrier arrangements across countries and regions, delivery for some orders may take longer, with an estimated delivery time of 7–35 days.
All delivery times are estimates only and are not guaranteed.
21.4 Shipping Delays
Once a package has been handed over to the shipping carrier, delivery may be affected by circumstances beyond our reasonable control, including but not limited to:
- Carrier delays;
- Customs inspections or clearance delays;
- Import regulations or customs policies;
- Severe weather conditions;
- Public holidays;
- Changes to flight or transportation schedules; and
- Other unforeseen circumstances.
We cannot guarantee a specific delivery date for delays caused by the circumstances described above and are not responsible for delays beyond our reasonable control.
21.5 Shipping Address and Customs Fees
You are responsible for providing an accurate and complete shipping address and contact information when placing your order.
If a delivery fails, is returned, or incurs additional costs due to an incorrect or incomplete address or the recipient being unreachable, the customer may be responsible for any resulting costs.
Depending on the regulations of your country or region, your order may be subject to customs duties, import taxes, VAT, or other applicable charges. Where such charges apply, they are generally the responsibility of the recipient in accordance with local law, unless otherwise stated at checkout or by BALAMORA.
21.6 Package Delivery
Once your order has been dispatched, we will provide tracking information where applicable so that you can follow the status of your shipment.
Please note that tracking information may take some time to appear or update after the package has been handed over to the shipping carrier.
If your package experiences a delay, loss, or other delivery issue during transit, we will provide reasonable assistance in communicating with the shipping carrier and addressing the issue.