Shipping policy

We currently offer free shipping to all countries and regions where purchasing is available on our website.

Our current shipping destinations include:

Europe

Austria
Belgium
France
Germany
Ireland
Italy
Netherlands
Poland
Spain
Switzerland
United Kingdom
Iceland
Norway
Russia

North America

Canada
United States

Asia

Japan
Malaysia
Singapore
South Korea

Oceania

Australia

Middle East

Israel
Saudi Arabia
United Arab Emirates

China

Hong Kong SAR
Macao SAR

The countries and regions currently available for shipping are subject to the destinations displayed as available at checkout.

If a country or region cannot be selected at checkout, this means that we do not currently support shipping to that destination.

Shipping Fees:
All available shipping destinations are eligible for free shipping. No additional shipping fees will be charged at checkout.

However, depending on your country or region, your order may be subject to customs duties, import taxes, value-added tax (VAT), or other applicable charges.

Please refer to Section 21.5 for further details.

🧵 Made to Order

(All products except the ONE-OF-A-KIND and Artifacts collections)

Production Time:
5–10 business days after the order is placed for handcrafted production.

Shipping Time:
Approximately 7–20 business days for international delivery.

Estimated Total Time:
Approximately 12–30 business days.

Please note:

  • Production times may be extended during periods of high order volume.

  • Delivery may be delayed due to logistics or customs-related factors.

🟢 In-stock

(ONE-OF-A-KIND and Artifacts collections)

Production Time:
No production required. Items are ready to ship.

Processing Time:
Orders will generally be dispatched within 1–3 business days after the order is placed.

Shipping Time:
Approximately 7–20 business days for international delivery.

Estimated Total Time:
Approximately 8–23 business days.

Please note:

  • Delivery may still be delayed due to logistics or customs-related factors.

  • All timeframes provided above are estimates. Additional delays may occur due to circumstances beyond our reasonable control, including severe weather, pandemics, customs inspections, and other force majeure events.

  • If you have an urgent request, please contact us in advance. We will do our best to assist with your delivery arrangements.

Email: hello@balamora.com

Shipping Delays

Once a package has been handed over to the carrier, delivery may be affected by circumstances beyond our reasonable control, including but not limited to:

  • Carrier delays;

  • Customs inspections or clearance delays;

  • Import regulations or customs policies;

  • Severe weather conditions;

  • Public holidays;

  • Changes to flight schedules or transportation arrangements;

  • Other unforeseen circumstances.

Where a delay is caused by circumstances beyond our reasonable control, we cannot guarantee a specific delivery date.

Shipping Address and Customs Fees

You are responsible for providing an accurate and complete shipping address and contact information when placing your order.

If delivery fails, a package is returned, or additional charges are incurred due to an incorrect or incomplete shipping address or the recipient being unreachable, the resulting costs may be the responsibility of the customer.

Depending on the regulations applicable in your country or region, your order may be subject to customs duties, import taxes, value-added tax (VAT), or other applicable charges.

Unless otherwise stated at checkout or by BALAMORA, such charges are generally the responsibility of the recipient in accordance with applicable local laws and regulations.

Package Delivery and Tracking

All orders are shipped via 4PX and are provided with a tracking number.

Once your order has been dispatched, we will provide the tracking number through your order information or shipping confirmation, allowing you to monitor the status of your package.

Please note that tracking information may take some time to appear or update after the package has been handed over to the carrier.

If your package experiences a delay, loss, or other delivery-related issue during transit, we will provide reasonable assistance in communicating with the carrier and helping to address the issue.