Refund policy

IMPORTANT NOTICE ‼️

Before placing an order, please make sure that you are able to accept the following:

  • Once a handmade product has been ordered, we do not accept returns, exchanges, or order cancellations.

  • Except for the ONE-OF-A-KIND and Artifacts collections, all of our other products are Made to Order and are not in-stock items.

  • The production time is usually approximately 5–10 business days.

  • After the item has been shipped, the shipping time is usually approximately 7–20 days.

  • During periods of high order volume, we will make orders one by one according to the order in which they were received, and the production time may be extended accordingly.

  • Due to factors beyond our control, such as weather, customs clearance, and logistics, shipping times may be delayed.

If you are unable to accept the above waiting times, please carefully consider this before placing an order.

You may also contact us before placing an order to inquire about the current production schedule and estimated delivery time.

📧 Email: hello@balamora.com

Please use “Order Inquiry” as the email subject.

HANDMADE PRODUCT INFORMATION

All of our products are handmade, so each finished piece may vary slightly from the product photos.

The following are considered normal and natural characteristics of handmade products and natural crystal products:

Natural Crystals:
Natural inclusions, variations in color, internal textures or fractures, cloudiness, and other naturally occurring characteristics.

Beaded Products:
Minor thread ends, knot marks, or other subtle traces that may be left during the handmade process.

These characteristics are natural expressions of the materials and handmade craftsmanship and do not constitute product defects or quality issues.

AFTER-SALES POLICY

All of our products are handmade, and each piece is unique.

Once a handmade product has been ordered, we do not accept returns, exchanges, or order cancellations. (Except in cases where the product is damaged during shipping.)

To protect your after-sales rights, please record a continuous and complete unboxing video throughout the entire unpacking process when opening your package.

If your product is damaged during shipping, please contact us within 48 hours after the order has been delivered and provide the following:

  • A complete and continuous unboxing video

  • Clear photos of the damaged product

  • Your order information

📧 Email: hello@balamora.com

When sending the email, please include your Order Number.

If we do not receive a report of the damage within 48 hours after the order has been delivered, the product will be considered to have been delivered in good condition.

We carefully create every piece and make every effort to ensure that each product is safely, properly, and carefully packaged. ❤️