Refund policy

Important Notice‼️

Before placing your order, please make sure you are comfortable with the following conditions:

  • Once an order for a handcrafted product has been placed, we do not accept returns, exchanges, or order cancellations.
  • Except for our natural crystal products, all other pieces are made to order and are not ready-to-ship items.
  • The production time is approximately 5–10 business days.
  • Shipping typically takes approximately 7–20 days after dispatch.
  • During periods of high order volume, orders may be produced in sequence, which may result in a longer processing time.
  • Shipping may be delayed due to factors beyond our control, including weather, customs clearance, and logistics.

If you are unable to accommodate the waiting period, please consider this carefully before placing your order.

You are always welcome to contact us in advance to inquire about current production queues and estimated delivery times.

📧 Contact: balamora@163.com
Please include “Order Inquiry” in the subject line.

Handcrafted Product Notice

All of our pieces are handcrafted, so each one may vary slightly from the images shown.

The following are natural and expected characteristics of handmade and natural crystal products:

  • Natural crystal: Natural inclusions, variations in color, internal fractures, cloudiness, and other naturally occurring features.
  • Beaded pieces: Slight thread ends, knot marks, or other subtle traces of the handmade process.

These characteristics are considered normal expressions of the materials and craftsmanship and do not constitute product defects.

After-Sales Policy

All of our pieces are handcrafted, making each one unique.

Once an order has been delivered, we do not accept returns or exchanges except in cases of damage caused during shipping.

To protect your rights, please record a continuous, complete unboxing video when opening your package.

If your item has been damaged during transit, please contact us within 48 hours of delivery and provide the following:

  • A complete unboxing video
  • Clear photographs of the damaged item
  • Your order information

📧 Contact: balamora@163.com
Please include your order number in the email.

If we do not receive a report within 48 hours of delivery, the item will be considered to have arrived in good condition.

We carefully create every piece and do our utmost to ensure that it is securely and thoughtfully packaged.❤️