Privacy policy
Last Updated: September 3, 2026
BALAMORA operates this store and website, including all related information, content, features, tools, products, and services, with the purpose of providing you, the customer, with a thoughtfully curated shopping experience (collectively, the “Services”).
BALAMORA uses technology provided by Shopify, which enables us to provide the Services described above to you.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit or use the Services, purchase products or conduct other transactions through the Services, or otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and understand how we collect, use, and disclose your information as described herein.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or another individual, or that can reasonably be associated with you or another individual.
Personal information does not include information collected anonymously or information that has been de-identified or anonymized so that it cannot identify you or reasonably be associated with you.
Depending on how you interact with the Services, your location, and to the extent permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences made from such personal information:
Contact Information
Includes your name, address, billing address, shipping address, telephone number, and email address.
Financial Information
Includes credit card and debit card numbers, financial account numbers, payment card information, financial account information, transaction details, payment methods, payment confirmations, and other payment-related information.
Account Information
Includes your username, password, security questions, preferences, and account settings.
Transaction Information
Includes the products you browse, add to your cart, add to your wishlist, or purchase, as well as information about returns, exchanges, order cancellations, and your transaction history.
Communications with Us
Includes information you provide when communicating with us, such as the content you submit when contacting our customer support team.
Device Information
Includes information related to your device, browser, or network connection, IP address, and other unique identifiers.
Usage Information
Includes information about your interactions with the Services, such as how and when you use, browse, or access the Services.
Sources of Personal Information
We may collect personal information from the following sources:
Directly from You
For example, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information.
Automatically Through the Services
For example, when you use our products or services or visit our website, we may automatically collect information from your device, including information collected through cookies and similar technologies.
From Our Service Providers
For example, when we engage service providers to provide specific technical support or when they collect or process your personal information on our behalf.
From Our Partners or Other Third Parties
How We Use Your Personal Information
Depending on how you interact with us and the specific Services you use, we may use your personal information for the following purposes:
Providing, Customizing, and Improving the Services
We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, completing orders, remembering your preferences and products you are interested in, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and maintaining your account, and otherwise managing your account.
We may also use your personal information to arrange for the delivery of products, assist with returns and exchanges, allow you to post product reviews, and create a personalized shopping experience for you, such as recommending relevant products based on your purchase history.
These uses may also include using your personal information to better customize and improve our Services.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or mail.
We may also display online advertisements about products or services to you on the Services or on other websites, including advertisements based on products you have previously purchased or added to your cart, as well as your other activities on the Services.
Security and Fraud Prevention
We use your personal information to verify your account, provide a secure payment and shopping experience, detect, investigate, or address potential fraudulent, illegal, unsafe, or malicious activity, protect public safety, and maintain the security of our Services.
If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure.
We strongly recommend that you do not share your username, password, or other account access information with anyone else.
Communicating with You
We use your personal information to provide customer support, respond to your requests in a timely manner, provide effective services, and maintain our business relationship with you.
Legal Purposes
We may use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities; participate in civil discovery, potential or actual litigation, or other legal disputes; and enforce or investigate potential violations of our Terms of Service or related policies.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes and in accordance with this Privacy Policy, including:
To Shopify, Vendors, and Other Third Parties Providing Services on Our Behalf
For example, for services such as IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping and delivery.
To Business and Marketing Partners
For the purpose of providing marketing services to you and displaying advertisements to you.
For example, we use Shopify to support personalized advertising through third-party services based on your online activities across different merchants and websites.
Our business and marketing partners will use your information in accordance with their respective privacy statements.
Depending on your location, you may have the right to request that we stop sharing your relevant information for the purpose of displaying targeted advertising and marketing content to you based on your online activities across different merchants and websites.
You may exercise your choices through the applicable opt-out mechanisms.
Based on Your Instructions, Requests, or Consent
We may disclose information when you direct us, request us, or otherwise consent to our disclosure of specific information to third parties, such as for delivering products to you or when you use social media components or login integration features.
To Affiliates
We may disclose your personal information to our affiliates or other entities within our corporate group.
In Connection with Business Transactions or Legal Matters
For example, in connection with business transactions such as mergers or bankruptcy, or to comply with applicable legal obligations, including responding to subpoenas, search warrants, and similar legal requests; enforcing applicable Terms of Service or policies; and protecting or defending the Services, our rights, and the legal rights and interests of users or other individuals.
Our Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal information related to your access to and use of the Services in order to provide and improve the relevant Services.
Information you submit through the Services will be transferred to Shopify and may be shared with Shopify and third parties located outside the country or region in which you reside in order to provide and improve the relevant Services.
In addition, to help protect, develop, and improve our business, we use certain enhanced features provided by Shopify. These features combine data and information obtained from your interactions with our store, other merchants, and Shopify.
To provide these enhanced features, Shopify may use personal information related to your interactions with our store, other merchants, and Shopify.
In these circumstances, Shopify is responsible for processing your personal information, including responding to requests concerning your personal information rights in relation to these purposes.
For more information about how Shopify uses your personal information and the rights you may have, you can review the Shopify Consumer Privacy Policy.
Depending on your location, you may also be able to exercise certain rights relating to your personal information through the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may provide links to websites or other online platforms operated by third parties.
If you access a website through a link that is not affiliated with or controlled by us, you should review that website’s own privacy policy, security policy, and other terms and conditions.
We do not guarantee the privacy or security of such websites and are not responsible for their privacy or security practices, including the accuracy, completeness, or reliability of the information they provide.
Information you provide on public or semi-public platforms, including information you share on third-party social networking platforms, may also be viewed by other users of the Services and/or users of third-party platforms and may not be subject to limitations on its use by us or the third party.
Our inclusion of such links in the Services does not imply our endorsement or recommendation of the content on those platforms, nor does it imply our endorsement of their owners or operators, unless expressly stated otherwise in the Services.
Children’s Personal Information
The Services are not intended for use by children, and we do not knowingly collect personal information from children below the legal age of majority in your jurisdiction.
If you are the parent or legal guardian of a child and discover that the child has provided us with their personal information, you may contact us using the contact information provided below and request that the information be deleted.
As of the effective date of this Privacy Policy, we do not knowingly “sell” or “share” the personal information of individuals under the age of 16, as those terms are defined under applicable law.
Information Security and Retention
Please note that no security measures are completely perfect or impenetrable, and we cannot guarantee the “absolute security” of your personal information.
In addition, information you send to us may not be completely secure while in transit.
We recommend that you do not send sensitive or confidential information to us through insecure communication channels.
The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide you with the Services, fulfill legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on your location, you may have some or all of the following rights regarding your personal information.
However, these rights are not absolute and apply only in certain circumstances. In some cases, we may refuse your request to the extent permitted by law.
Right of Access / Right to Know
You may have the right to request access to the personal information we hold about you.
Right to Delete
You may have the right to request that we delete the personal information we retain about you.
Right to Correct
You may have the right to request that we correct inaccurate personal information we retain about you.
Right to Data Portability
In certain circumstances, and subject to applicable exceptions, you may have the right to obtain a copy of your personal information held by us and request that we transfer it to a third party.
Right to Opt Out of Sale or Sharing and Targeted Advertising
Depending on the laws applicable in your location, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of the use of your personal information for purposes such as “targeted advertising,” as defined under applicable privacy laws.
You may exercise these rights through the applicable opt-out mechanisms.
Please note that if you visit our website with a Global Privacy Control (GPC) opt-out signal enabled, we may automatically treat the signal as a request to opt out for the device and browser used to send the signal, where required by applicable law in your location.
If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account.
For more information about Global Privacy Control, you may visit its official website:
https://globalprivacycontrol.org/
Other than Global Privacy Control, we do not recognize or respond to other “Do Not Track” signals that your web browser or device may send.
Managing Communication Preferences
We may send you promotional emails.
You may choose to stop receiving such emails at any time by using the Unsubscribe option included in our marketing emails.
Even if you opt out of marketing communications, we may still send you non-marketing emails, such as notifications related to your account or orders.
Additional Rights for Residents of the United Kingdom and European Economic Area
If you reside in the United Kingdom or European Economic Area (EEA), and subject to applicable exceptions and limitations under local law, you may have the following additional rights:
Right to Object to and Restrict Processing
You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.
Right to Withdraw Consent
If we process your personal information based on your consent, you have the right to withdraw that consent.
If you withdraw your consent, this will not affect the lawfulness of processing based on your consent before it was withdrawn.
You may exercise the above rights through the designated locations provided within the Services or by contacting us using the contact information provided below.
For more information about how Shopify uses your personal information and the rights you may have, including rights relating to data processed by Shopify, you may visit:
https://privacy.shopify.com/en
We will not discriminate against you for exercising any of the rights described above.
Before processing your request, we may need to verify your identity to the extent permitted or required by applicable law.
Depending on applicable law, you may be able to designate an authorized agent to submit a request on your behalf to exercise your rights.
Before accepting a request submitted by an authorized agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may still require you to verify your identity directly with us.
We will respond to your request in a timely manner and within the time period required by applicable law.
Complaints
If you have any complaints about how we handle your personal information, please contact us using the contact information provided below.
Depending on your location, you may have the right to appeal our decision using the contact information provided below or to submit a complaint to the data protection authority in your jurisdiction.
For residents of the European Economic Area (EEA), you may review the relevant channels for identifying the appropriate data protection authority.
International Data Transfers
Please note that we may transfer, store, and process your personal information in countries or regions outside the country or region in which you reside.
If we transfer your personal information from the European Economic Area (EEA) or the United Kingdom to other countries or regions, we will rely, as applicable, on recognized data transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or equivalent contractual mechanisms issued by the relevant UK authorities.
However, if personal information is transferred to a country or region that has been recognized as providing an adequate level of data protection, other lawful data transfer mechanisms may apply.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our business practices or for other operational, legal, or regulatory reasons.
We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide appropriate notice as required by applicable law.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any rights available to you, please contact us using the following information:
Email: hello@balamora.com
📍 Business Address:
Unit 902 & 903, Building 1, Unit 3, No. 13 Changyi Road, Wuhou District, Chengdu, Sichuan, China
Postal Code: 610043
Under applicable data protection laws, BALAMORA is the Data Controller of your personal information.